The Department recognizes the importance of protecting the community from employees who have demonstrated acts of misconduct or have shown they are unfit for law enforcement work, the need to protect employees from false allegations of misconduct, and the opportunity to periodically assess the effectiveness of our policies and procedures. These objectives can only be accomplished through a consistently thorough and objective investigative process. 

The Professional Standards Unit of the police department is responsible for administering the complaint process. Should you hold the impression an employee has been involved in misconduct or are dissatisfied with our service you may register a complaint by telephoning the Professional Standards Unit during regular business hours at 972.941.2436; by contacting an on-duty supervisor at 972.424.5678 after regular business hours; or by completing the following form and submitting it via United States Postal Service to the attention of the Professional Standards Unit at PO Box 860358, Plano, Texas 75086-0358.

Texas law requires that all complaints against police officers be in writing and signed by the person making the complaint. Complaints must generally be made within 30 days of the incident unless special circumstances exist. The person who was wronged must file the complaint; other persons may give statements as witnesses.

The Professional Standards Unit will review the complaint and may determine there is no need for further investigation, determine there is need for further investigation by the employee's immediate supervisor, or there is need for further investigation by an investigator within the Professional Standards Unit. You will receive notification of the determination made by the Professional Standards Unit. 

Professional Standards Unit Investigators will ensure that a thorough investigation of your complaint is conducted. Just as citizens who are arrested must be told the charges against them, a police employee must be given a copy of the complaint before any disciplinary action is taken. When the investigation is completed, you will be notified of the results and action taken.

The person assigned investigative responsibility for the complaint will assemble appropriate witness interviews, documentation, and evidence into an investigative packet for review by the employee's supervisory chain of command. The Department strives to complete the investigative process within thirty workdays and the review process within five workdays. However; workload, staffing, and the complexity of the investigation may adversely impact these goals. 

If the complaint is sustained (proven true) the employee will receive appropriate discipline and/or training. The Department employs progressive disciplinary measures that include: (Documented) oral counseling, written reprimand, suspension, demotion, and indefinite suspension. Where evidence tends to support a finding of improper action that may have been based upon faulty policy or training, the result may be policy or training failure and training or policy amendment may result in lieu of disciplinary measures. In the event the complaint is not supported by sufficient evidence it will be not sustained. If the complaint is proven false or not factual it will be unfounded. If the incident complained of occurred as reported but the employee's actions were lawful and proper the disposition will be exonerated. 

At the conclusion of the review process you will be notified in writing of the disposition of the complaint. 

False complaints.  Filing a false complaint against a police employee is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement under oath, or swears to the truth of a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.

Click here to access Complaint Form (English with text fields)
Click here to access Complaint Form (English)

Escoger aqui para accesar Forma de Queja (Campo de texto en Espanol)
Escoger aqui para accesar Forma de Queja (Espanol)

These forms will not be electronically submitted.

These forms are provided for your convenience. However, you must print, sign,
and mail this form to the Department; they will not be electronically submitted.

Please print this form, sign and mail to:

Plano Police Department
Professional Standards Unit
909 14th Street, 
Plano, TX  75074