Making a payment is getting easier and easier. Of course, you’ve always been able to mail us a check. You can also bring in a check or cash to the Main Office located at Municipal Center, or to Building A, adjacent to the Maribelle Davis Library (7501 Independence Parkway). In addition to the above, you also have the following payment options.

NOTE: Please do not use the remote drop boxes for delinquent payments.

Interactive Voice Response  (IVR)
The Interactive Voice Response telephone system is available 24 hours a day in both English and Spanish. You may access the IVR system by dialing 972-941-5040.  The system is secured by Verisign® encryption. The services provided include:

• payment by Master Card, Visa, Discover or American Express
• payment history up to 60 days
• billing history up to 3 months
• fax information from the above options

 Internet
Available 24 hours a day, seven days a week, you can access your account information and make payments online. You can also request services such as closing an existing account, transferring services within Plano and starting new service .

Night Drop
Available for after hours payments (checks preferred) and is located in the Kiosk at the Main Office on the east side of the municipal building.

Payment Drive By Box
The payment drive by box is located in front of Building A adjacent to the Maribelle Davis Library.