After 12 consecutive months of service and a good credit rating with the City, our customers are eligible to have the $100 residential water deposit returned (36 months for commercial accounts).
So what does it take to maintain a good credit rating? In order to be considered a "customer in good standing," a residential utility service customer must not have more than the following numbers of action taken against them in the 12-month period of service preceding such consideration or a combination of three offenses; ie. two penalties for late payment and one door hanger for cut off.
| EXAMPLE |
|
| Returned Check |
0 |
| Bank Draft NSF |
0 |
| Broken Promise to Pay |
0 |
| Account in Collections |
0 |
| Delinquent Notice Sent |
3 |
| Door Hanger for Cut Off |
2 |
| Service Cut Off |
0 |
| Penalty for Late Payment |
3 |
| Payment Plan |
0 |
| Previous Account Written Off |
0 |
| Other Debt to City |
0 |
The same criteria applies to commercial utility service customers; however, a commercial customer must not have had any such action taken against them in the 36-month period of service preceding such consideration.