If the smoke alarms in your home or business are going off and you are unsure of why, please leave the building and call 9-1-1.

If you need assistance with a chirping smoke alarm or with help troubleshooting a smoke alarm problem, please call our Smoke Alarm Assistance hotline at 972-941-7471 and leave your name and number at the tone.  Your call will be returned as quickly as possible.  If you leave a message on the weekend know that your call will not be returned until Monday. 

Please do not contact a Plano fire station directly for assistance with a smoke alarm.

Please know that the Plano Fire Department does assist qualified citizens with smoke alarm issues.  There is, however, a limit to the assistance we can provide.  Please listen to the following information to determine if you meet the qualifications for assistance.

• The Plano Fire Department will assist with smoke alarms for persons who are elderly or disabled.
• Free smoke alarms will be installed in the homes of persons who are financially unable to purchase smoke alarms.  Smoke alarms may
  not be obtained at Plano fire stations.    
• Batteries will be changed in smoke alarms that are located no higher than 10 feet from the floor on walls or ceilings.  If the smoke alarm
  cannot be reached with a six foot ladder the Fire Department is not able to provide assistance.
•  A limit of three smoke alarm batteries will be changed in each home.

If you need assistance but do not meet these qualifications we ask that you not leave your name but instead refer to the Yellow Pages to go online to reach a qualified electrician or handyman to assist you with your smoke alarm needs.

If you meet the qualifications for assistance with a smoke alarm please leave your name and a good contact phone number at 972-941-7471. Please speak clearly and slowly.