City of Plano

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How 9-1-1 Works in Plano

Outdoor Warning System

C.A.R.E. Program

C.A.L.E.A. Accreditation

Quick Reference:

Police/Fire/Medical Emergency dial 9-1-1

Non-Emergency reports, assistance, or questions call (972) 424-5678

Cell phones without service can dial 9-1-1

The Outdoor Warning System audible test is run on the first Wednesday of each month at 12:00 Noon

Make sure to lock your cell phone! If you accidentally dial 9-1-1 just stay on the line

Be aware of your location: get to know your streets and addresses

If safe to do so write down license plates of suspects in crimes

Call Taking

Our 9-1-1 Team: Management/Administrative Support – Technology Support

Call-Taking – Police Dispatch – Fire/EMS Dispatch – NCIC Op.

The PSC call-taker is the link between citizens and all Police/Fire/EMS emergency and non-emergency services. In 2009 the call-takers processed 251,304 calls in 17 different languages (through the use of AT&T language line services), 161,190 of those on 9-1-1. Call-takers are trained to handle the enormous variety in call content such as calls about illegally parked vehicles, domestic disturbances, traffic accidents, and life-saving medical calls, to name only a few.

If it is determined that a call for service is necessary, a call will be entered into our Computer Aided Dispatch system. This system contains a detailed map of Plano and is linked to a massive database with premise information (burglar alarm permits, business names and locations.. ect). The call taker will enter important information into a call-screen which updates instantly to others. The call-screen will then be pulled up by our Police and/or Fire dispatchers who will assign appropriate units to respond, and continue to update information to responders as the call-taker gets it from you.

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