Quality Assurance: C.A.L.E.A. Accreditation - Commendations/Complaints
There is no greater form of recognition for a Telecommuincator than to receive a compliment from someone whose life they have touched and made better. On the same note, it is also our goal to investigate all complaints regarding our performance to maintain our exceptional level of performance.
2008 Annual Internal Investigation Report
2009 Annual Internal Investigation Report
2010 Annual Internal Investigation Report
2011 Annual Internal Investigation Report
You may use our online feedback form to submit a commendation or complaint directly to the Communications Manager, e-mail her directly at TammyK@Plano.gov, or register your complaint in writing by mailing to:
City of Plano, Public Safety Communications
Attn: Tammy Kennedy, Communications Manager
1520 Avenue K, Suite 010
Plano, Texas 75074