Our 9-1-1 Team: Management/Administrative Support – Technology Support
Call-Taking – Police Dispatch – Fire/EMS Dispatch – NCIC Op.
Technological advances in communications are endless in this day and age and PSC’s large group of technological support staff is always hard at work to acquire and maintain these technologies. The below staff operate in-house and in our radio shop which manages all radios for the City of Plano Police/Fire/EMS/City Services, and soon Murphy and Wylie Police/Fire.
Melissa Tutton, 9-1-1 Coordinator
The 9-1-1 Coordinator is responsible for maintaining the technical, financial, regulatory, and contractual aspects of the 9-1-1 system to ensure a reliable emergency and non-emergency telecommunications system for Police, Fire and Emergency Medical Services.
Roger Landers, Computer Operations Coordinator
Responsible for the Computer Aided Dispatch (CAD) database and serves as CAD and GIS administrator for 911. Works with floor personnel as well as liaison with Fire, Police and other city departments to technically support the Public Safety Communications department at the City of Plano.
Ron Goldsmith, Radio Systems, Manager
Works on future expansion and upgrades of our radio system and consults with the City Officials and all consortium members appropriately. He acts as backup for technical questions in regards to call outs for the Coordinator and the Technician. He ensures that the building of the radio system meets public safety standards for reliability and security. He also handles hiring of personnel and handles budgeting for the radio shop.
Jim Raney, Radio Systems Coordinator
The Radio System Coordinator works on all the same equipment as the Technician, including: handling the licensing with the FCC for radio frequencies and ensures compliance with site safety and exposure levels. Ensures all databases tracking users on the radio system are current, oversees contractors work while on the premises, and ensures all maintenance of radio sites and equipment is being maintained in accordance with federal regulations. Raney is also the purchasing/buyer for the Radio Shop/Radio Tower work, on call 24/7.
Ronnie Allen, Radio Technician
The Radio Technician, also on call 24/7, works on fire AVL tracking system, mobile data transmitters, MDT hardware in both Police and Fire vehicles, works on Motorola Simulcast systems in the towers and all radio equipment including 9-1-1 consoles, and all portable/mobile radios in the City of Plano, Allen and Frisco. This includes programming of all the above equipment and daily repairs as they occur. He also maintains the MOSCAD warning siren system, the microwave systems between Parkway and EOC towers.
Debra Elliott, Senior Administrative Assistant
Debra's duties include working closely with all of our customers and vendors to ensure quality service in a timely manner. She is responsible to field phone calls and manage service calls while the technicians are in the field. She is the backup to the Radio Coordinator and the Radio Technician, which involves applying set-up procedures for programming Motorola portable radios, mobile radios, and changing radio ids. Tracks all incoming and outgoing equipment on a daily basis, as well as shipping and receiving of equipment being sent off for repair. Interact with Motorola on tracking radio repairs.