We Want You!

We want you to come to work for the best 9-1-1 Dispatch Center in Texas !

The City of Plano, TX Public Safety Communications department is a state-of-the-art facility with a focus on technology, safety, and professionalism. We are accredited through the Commission on Accreditation for Law Enforcement Agencies and we are looking for new members of our team. We offer a competitive salary, a training program second-to-none, and the opportunity to help someone each and every day that you come to work!

We are currently hiring non-experienced, entry level personnel and experienced dispatchers.

9-1-1 Calltaker
Salary Range : $27,302 - $39,042 per year
Starting Salary Range : $27,302 - $31,215 per year with consideration taken for previous experience.

The 9-1-1 Calltaker is an entry-level position closely monitored and supervised. They are assigned to answer 9-1-1 emergency and non-emergency calls for service. PSC recruits must be able to accurately enter calls for service via a Computer Aided Dispatch system and must be able to control stressful situations in a calm and concise manner while performing multiple tasks. Within one year of employment PSC Recruits may be able to train to become a Police/Fire Dispatcher.

MINIMUM QUALIFICATIONS

• One year experience in a customer service environment.
• One year experience in a multi-task environment.
• Computer skills using Windows-based programs and data entry or word processing experience.
• Knowledge of telephone skills as related to a multi-function phone or PBX system.
• Ability to type a minimum of 35 words per minute and 3400 keystrokes per hour.
• Availability to work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays and overtime as needed.
• High school diploma or GED.

Police/Fire Dispatcher
Salary Range : $32,900 - $47,377 per year
Starting Salary Range : $32,900 - $37,725 per year with consideration taken for previous experience.

Police/Fire Dispatcher is an experienced position responsible for all duties required of a 9-1-1 Calltaker in addition to maintaining accurate status and dispatching of Police, Fire and EMS units to calls for service. PSC Specialists will conduct computer searches through local, state and national databases for wanted persons and stolen property. Other responsibilities include NCIC duties, initiating the City’s emergency warning system and monitoring multiple radio channels.

MINIMUM QUALIFICATIONS (in addition to 9-1-1 Calltaker qualifications)

• One year experience in a police, fire, EMS , military, aviation or other similar communications environment using a Computer Aided Dispatch system.
• One year experience in a position with high public contact requiring decision making and problem solving.
• Knowledge of the difference between civil and criminal law.
• Knowledge of the practices and procedures used by police and fire departments.

PSC Hiring Process

1. Complete online application through Human Resources
2. You will then be contacted to set up a date to come in for initial testing
3. Complete required documents and attend initial testing appointment
4. Initial panel interview
5. Polygraph examination, psychological evaluation and hearing test
6. Background investigation, personal reference checks and employment verification
7. Final interview with department Manager
8. Drug screen

Due to the extensive testing required for these positions, the hiring process normally takes 4 to 6 weeks to complete per applicant. If you still have questions about this position, you may email our Hiring Representative at markthe@plano.gov

Required Documents

Applicant Acknowledgment Letter
Fair Credit Reporting Act
Authorization For Motor Vehicle Records Check
Personal History Statement
Public Safety Communications Recruit / Specialist Disqualifier List
Public Safety Communications Hiring Process
Personal Inquiry Waiver Form Authority To Release Information

Click here to download the Public Safety Communications Brochure.